Refunds and Returns Policy for Bone Idol Creations
Effective Date: 02/07/2024
Thank you for shopping at Bone Idol Creations. We take pride in our artisanal African chandeliers made of animal horn and bone. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
Conditions for Returns
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Timeframe: You have 30 calendar days from the date you received your item to initiate a return.
Non-Returnable Items
- Custom-made chandeliers or bespoke orders
- Items that have been used or altered
- Sale items or gift cards
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at boneidol@mweb.co.za with your order number, details of the product you wish to return, and the reason for the return.
- Approval: Once we receive your request, we will review it and notify you of the approval or rejection of your return within 3 business days.
- Return Shipping: If approved, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
3. Refunds
Process
- Once we receive your returned item, we will inspect it and notify you that we have received your returned item.
- We will immediately notify you of the status of your refund after inspecting the item.
Conditions for Refunds
- Approval: If your return is approved, we will initiate a refund to your original method of payment.
- Timeframe: You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at boneidol@mweb.co.za and send your item to: Plot 38, Farm Sukkel, Plaston, White River, 1240.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Address: Please send your returned item to: Plot 38, Farm Sukkel, Plaston, White River, 1240.
6. Damaged or Defective Items
If you received a damaged or defective item, please contact us immediately at boneidol@mweb.co.za with details of the product and the defect. We will work with you to resolve the issue by either providing a replacement or a full refund.
7. Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us:
Bone Idol Creations
Email: boneidol@mweb.co.za
Address: Plot 38, Farm Sukkel, Plaston, White River, 1240
Thank you for shopping at Bone Idol Creations. Your satisfaction is our top priority.